Terms and Conditions of Sale
Last updated: June 7, 2026
1. Seller identification
- Owner: Encarnación Bravo Aranda
- NIF: 53107763G
- Address: Alcorcón, España
- Trade name: ThionaShop
- Email: info@thionashop.com
2. Products
ThionaShop sells collectible items, including Funko POP figures, trading cards (TCG) from various franchises, anime figures and related merchandise. Products are displayed as faithfully as possible, indicating their condition (new, like new, good, etc.) and characteristics.
3. Prices
All prices shown include VAT. Shipping costs are calculated and displayed before confirming the order. Shipping is free for orders over €50.
4. Purchase process
- Select products and add them to the cart.
- Review your cart and proceed to payment.
- Enter shipping details.
- Accept the terms and conditions.
- Make payment via credit/debit card or Bizum.
- You will receive a confirmation email with order details.
5. Payment methods
- Credit/debit card: Visa, Mastercard, American Express, securely processed through Stripe. Minimum amount: €6.00.
- Bizum: Instant payment from your banking app. Minimum amount: €6.00.
6. Shipping and delivery
- Orders are processed within 1-3 business days.
- Estimated delivery time is 2-5 business days for mainland Spain.
- A tracking number will be provided when the order is shipped.
- Free shipping for orders over €50.00.
Shipping costs
| Zone | Cost | Free shipping from |
|---|---|---|
| Mainland Spain | 4,80€ | 50,00€ |
| Balearic Islands | 5,80€ | 50,00€ |
Incorrect Product
If you receive an incorrect product, please contact us as soon as possible. Our Customer Service team will assist you to resolve the issue satisfactorily.
Damaged or Defective Products
Since our products are original and are not removed from their original packaging, we cannot accept claims for minor defects in packaging or paint.
In case of visibly defective or shipping-damaged products, we will provide you with a label so you can take the item to the post office, and we will proceed with a full refund of the item value once we receive it back. If you wish, you may place a new order for the item as long as it is in stock.
Rejecting an Order with Damaged Packaging
If your order's packaging is damaged at the time of delivery, we recommend not accepting the package and notifying the delivery driver of the reason. This will allow THIONASHOP to file a claim with the shipping carrier.
If you accept the package and sign, it will be considered that the packaging was in good condition and we cannot be held responsible for subsequent damage. In that case, please take a photograph of the packaging condition and report it to info@thionashop.es immediately.
7. Right of Withdrawal
In accordance with Directive 2011/83/EU and Royal Legislative Decree 1/2007, you have a period of 14 calendar days from receipt of the product to exercise your right of withdrawal without giving any reason.
To exercise this right, you can:
- Send an email to info@thionashop.com stating your wish to withdraw
- Use the model withdrawal form
Return shipping costs are borne by the buyer, unless the return is due to a shipping error (incorrect or defective product).
Returns must be sent to the return address provided by ThionaShop, which corresponds to a Correos P.O. box. For this reason, the shipment must be made using a service that allows delivery to P.O. boxes. Currently, Correos is the recommended carrier for processing returns. Cash-on-delivery shipments or shipments requiring payment of costs by ThionaShop will not be accepted.
The refund will be made once the product is received and its correct condition verified, within a maximum of 14 days from said verification, using the same payment method used in the purchase.
Exclusions from the right of withdrawal
The right of withdrawal shall not apply in the following cases (Art. 103 RDL 1/2007):
- Sealed products that are not suitable for return for hygiene reasons and that have been unsealed after delivery.
- Products customised or made to the consumer's specifications.
8. Legal warranty
New products have a legal warranty of 3 years from delivery, in accordance with Directive (EU) 2019/771. For second-hand or used products, the warranty is 1 year.
9. Complaints
For any complaint or issue, you can contact us at info@thionashop.com. We will address your request within a maximum of 30 days.
10. Online dispute resolution
In accordance with Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform available at:
https://ec.europa.eu/consumers/odr
Our contact email is: info@thionashop.com
11. Applicable law
These conditions are governed by applicable Spanish and European law. In case of dispute, the courts of the consumer's domicile shall have jurisdiction.